VA Servicer Handbook M26-4 Chapter 20 — SERVICER PERFORMANCE (38 CFR 36.4318)

va-m26-4-ch20

VA Servicer Handbook M26-4 Chapter 20, verbatim from VA KnowVA (article 554400000314391, updated Dec 16, 2025).

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source:
  type: regulation
  id: va-m26-4-ch20
  authority: VA Servicer Handbook M26-4 Chapter 20 — SERVICER PERFORMANCE (38 CFR 36.4318)
  description: VA Servicer Handbook M26-4 Chapter 20, verbatim from VA KnowVA (article 554400000314391, updated Dec 16, 2025).
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    canonical_id: va-m26-4-ch20-20-01
    section: VA Servicer Handbook M26-4 Chapter 20 — 20.01
    description: 20.01 SERVICER PERFORMANCE (38 CFR 36.4318) a. VA monitors servicer performance to ensure compliance with VA requirements, determine training needs, and assess trends within the servicing community. An established VA ranking system will define, measure, and compensate servicers based on servicing activities. There are four tier levels, wi
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      authority: VA Servicer Handbook M26-4 Chapter 20 — SERVICER PERFORMANCE (38 CFR 36.4318)
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      paragraph_quote: "20.01 \_SERVICER PERFORMANCE (38 CFR 36.4318)\n\n\_\_ a.\_ VA monitors servicer performance to ensure compliance with VA requirements, determine training needs, and assess trends within the servicing community. \_An established VA ranking system will define, measure, and compensate servicers based on servicing activities. \_There are four tier levels, with tier one rated the highest and tier four the lowest.\_ Currently, all servicers are ranked in tier two for incentive payment purposes and will remain in tier two until performance measures are in place.\n\n\_\n\n\_\_ b.\_ Goals of Tier Ranking:\n\n\_\n\n\_\_ 1.\_ Reward servicer efforts to provide the best service possible to Veteran borrowers.\n\n\_\n\n\_\_ 2.\_ Drive tighter collaboration between servicer partners and VA.\n\n\_\n\n\_\_ 3.\_ Identify areas of competitive advantage/disadvantage for servicers to help inform\n\ndecision making.\n\n\_\n\n\_\_ 4.\_ Identify trends to assist VA with improvements to the VA Home Loan program."
      drafter_attestation: Verbatim §20.01 from KnowVA article 554400000314391 (updated Dec 16, 2025), snapshot 4ae622305ba3f751. Boundaries derived by last-occurrence section heading rule; substring-, tiling- and conservation-verified against the snapshot. No text added, removed or reordered.
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Verbatim regulatory text (1)

Verbatim provisions from VA Servicer Handbook M26-4 Chapter 20 — SERVICER PERFORMANCE (38 CFR 36.4318) — each quote is a verified substring of the regulator-published source snapshot, not retyped. Quoted for reference; this is not legal advice. The operational layer (P&P updates, prompts) lives in the regulation update kits.

VA Servicer Handbook M26-4 Chapter 20 — 20.01

Effective 2025-12-16 · VA article last updated

20.01 SERVICER PERFORMANCE (38 CFR 36.4318) a. VA monitors servicer performance to ensure compliance with VA requirements, determine training needs, and assess trends within the servicing community. An established VA ranking system will define, measure, and compensate servicers based on servicing activities. There are four tier levels, with tier one rated the highest and tier four the lowest. Currently, all servicers are ranked in tier two for incentive payment purposes and will remain in tier two until performance measures are in place. b. Goals of Tier Ranking: 1. Reward servicer efforts to provide the best service possible to Veteran borrowers. 2. Drive tighter collaboration between servicer partners and VA. 3. Identify areas of competitive advantage/disadvantage for servicers to help inform decision making. 4. Identify trends to assist VA with improvements to the VA Home Loan program.

Source: VA Servicer Handbook M26-4 Chapter 20 — SERVICER PERFORMANCE (38 CFR 36.4318) · source URL · snapshot 4ae622305ba3f751

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Operationalizing VA Servicer Handbook M26-4 Chapter 20 — SERVICER PERFORMANCE (38 CFR 36.4318)

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