Freddie Mac Single-Family Seller/Servicer Guide Chapter 9102 — Delinquencies

fhlmc-9102

Chapter 9102 of the Freddie Mac Single-Family Seller/Servicer Guide sets general requirements for servicing delinquent Mortgages: Servicer responsibilities and staffing, delinquency-rate thresholds, collection records, buydown accounts, FHA/RHS/VA/MI requirements, and Freddie Mac rights. NOTE: actual title is "Delinquencies".

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source:
  type: regulation
  id: fhlmc-9102
  authority: Freddie Mac Single-Family Seller/Servicer Guide Chapter 9102 — Delinquencies
  description: |
    Chapter 9102 of the Freddie Mac Single-Family Seller/Servicer Guide
    sets general requirements for servicing delinquent Mortgages:
    Servicer responsibilities and staffing, delinquency-rate thresholds,
    collection records, buydown accounts, FHA/RHS/VA/MI requirements,
    and Freddie Mac rights. NOTE: actual title is "Delinquencies".
obligations:
  - id: fhlmc-9102-written-delinquency-procedures
    canonical_id: fhlmc-9102-written-delinquency-procedures
    section: Freddie Mac Guide Section 9102.1(a) — Servicer responsibilities
    description: |
      [LENDER] must develop, follow and maintain prudent and efficient
      written procedures that meet Freddie Mac requirements for promptly
      curing Delinquencies and comply with all applicable laws.
    type: maintain
    audit_question: Can [LENDER] produce its written delinquency-management procedures, and evidence those procedures are followed and maintained, are prudent and efficient, meet Freddie Mac requirements for promptly curing Delinquencies, and comply with all applicable laws?
    program_review: Does the program develop, follow, and maintain prudent/efficient written delinquency procedures that meet Freddie Mac requirements for promptly curing Delinquencies and comply with all applicable laws?
    file_review: Review the written delinquency procedures and a sample of delinquent files for adherence; the compliance person judges whether the procedures are prudent/efficient and followed.
    judgment: true
    feeds: []
    workflow_phase: servicing
    owner_role: default_servicing_analyst
    secondary_owner_role: compliance_officer
    cadence: continuous
    consequence: ''
    tags:
      - round-b
      - regulator-direct
      - fhlmc
      - freddie-mac
      - servicing-guide
      - delinquency
      - written-procedures
      - promoted
    primary_source:
      tier: 1
      authority: Freddie Mac Single-Family Seller/Servicer Guide Section 9102.1(a)
      source_class: fhlmc-guide
      source_url: https://guide.freddiemac.com/ci-guide
      snapshot_id: 4c94f67729042dd6
      fetched_at: '2026-05-23T00:27:40Z'
      content_hash: sha256:9a1b23e5024bb369e7a59d36b3702383c11ace68b5d209fdef791bc8f955c637
      paragraph_quote: The Servicer must develop, follow and maintain prudent and efficient written procedures that meet Freddie Mac requirements for promptly curing Delinquencies and comply with all applicable laws.
      drafter_attestation: Copied verbatim from Freddie Mac Guide snapshot 5869ee9e606cd4ae (Chapter 9102) at 2026-05-22.
      quote_healed: true
    promoted_at: '2026-05-23T00:56:46+00:00'
    promoted_from: fhlmc-9102-roundb-v1.yaml
  - id: fhlmc-9102-collection-records-available-for-inspection
    canonical_id: fhlmc-9102-collection-records-available-for-inspection
    section: Freddie Mac Guide Section 9102.1(c) — Collection records
    description: |
      [LENDER] must maintain records of all collection efforts and make the
      records available for Freddie Mac's inspection on request,
      evidencing dates of letters and notices, dates and results of personal
      contacts with the Borrower, reasons for prior and current defaults,
      terms of any repayment arrangements, and documentation of property
      inspections.
    type: maintain
    audit_question: Can [LENDER] produce, on Freddie Mac's request, complete collection-effort records for any delinquent Freddie Mac Mortgage — including dates of letters and notices, dates/results of personal contacts, reasons for default, repayment-arrangement terms, and property-inspection documentation?
    program_review: Does the program ensure complete collection-effort records (letter/notice dates, contact dates/results, default reasons, repayment-arrangement terms, property-inspection documentation) are maintained and producible on Freddie Mac request?
    file_review: Pull delinquent-loan collection records; confirm the enumerated content is present and producible.
    judgment: false
    feeds: []
    workflow_phase: servicing
    owner_role: default_servicing_analyst
    secondary_owner_role: compliance_officer
    cadence: continuous
    consequence: ''
    tags:
      - round-b
      - regulator-direct
      - fhlmc
      - freddie-mac
      - servicing-guide
      - delinquency
      - collection-records
      - recordkeeping
      - promoted
    primary_source:
      tier: 1
      authority: Freddie Mac Single-Family Seller/Servicer Guide Section 9102.1(c)
      source_class: fhlmc-guide
      source_url: https://guide.freddiemac.com/ci-guide
      snapshot_id: 4c94f67729042dd6
      fetched_at: '2026-05-23T00:27:40Z'
      content_hash: sha256:9a1b23e5024bb369e7a59d36b3702383c11ace68b5d209fdef791bc8f955c637
      paragraph_quote: The Servicer must maintain records of all collection efforts and make the records available for Freddie Mac’s inspection on request.
      drafter_attestation: Copied verbatim from Freddie Mac Guide snapshot 5869ee9e606cd4ae (Chapter 9102) at 2026-05-22.
      quote_healed: true
    promoted_at: '2026-05-23T00:56:46+00:00'
    promoted_from: fhlmc-9102-roundb-v1.yaml
  - id: fhlmc-9102-no-buydown-application-to-delinquency
    canonical_id: fhlmc-9102-no-buydown-application-to-delinquency
    section: Freddie Mac Guide Section 9102.1(d) — Funds in buydown accounts
    description: |
      [LENDER] must not apply funds in a buydown account to bring a
      delinquent Mortgage current unless it is otherwise required per the
      Guide or the terms of the applicable buydown agreement.
    type: dont
    audit_question: Can [LENDER] evidence that no buydown account funds were applied to bring a delinquent Freddie Mac Mortgage current except where required by the Guide or the applicable buydown agreement?
    program_review: Does the program prevent applying buydown-account funds to bring a delinquent Mortgage current except where required by the Guide or the buydown agreement?
    file_review: Spot-check delinquent loans with buydown accounts; confirm no buydown funds were applied except as permitted.
    judgment: false
    feeds: []
    workflow_phase: servicing
    owner_role: default_servicing_analyst
    secondary_owner_role: compliance_officer
    cadence: continuous
    consequence: ''
    tags:
      - round-b
      - regulator-direct
      - fhlmc
      - freddie-mac
      - servicing-guide
      - delinquency
      - buydown-account
      - promoted
    primary_source:
      tier: 1
      authority: Freddie Mac Single-Family Seller/Servicer Guide Section 9102.1(d)
      source_class: fhlmc-guide
      source_url: https://guide.freddiemac.com/ci-guide
      snapshot_id: 4c94f67729042dd6
      fetched_at: '2026-05-23T00:27:40Z'
      content_hash: sha256:9a1b23e5024bb369e7a59d36b3702383c11ace68b5d209fdef791bc8f955c637
      paragraph_quote: The Servicer must not apply funds in a buydown account to bring a delinquent Mortgage current unless it is otherwise required per the Guide or the terms of the applicable buydown agreement.
      drafter_attestation: Copied verbatim from Freddie Mac Guide snapshot 5869ee9e606cd4ae (Chapter 9102) at 2026-05-22.
      quote_healed: true
    promoted_at: '2026-05-23T00:56:46+00:00'
    promoted_from: fhlmc-9102-roundb-v1.yaml
_promotion_history:
  - promoted_at: '2026-05-23T00:56:46+00:00'
    candidate_path: obligations\_remediation\_round_b_drafts\fhlmc-9102-roundb-v1.yaml
    candidates_promoted: 3
    candidates_skipped_existing: 0

Verbatim regulatory text (3)

Verbatim provisions from Freddie Mac Single-Family Seller/Servicer Guide Chapter 9102 — Delinquencies — each quote is a verified substring of the regulator-published source snapshot, not retyped. Quoted for reference; this is not legal advice. The operational layer (P&P updates, prompts) lives in the regulation update kits.

Freddie Mac Guide Section 9102.1(a) — Servicer responsibilities

The Servicer must develop, follow and maintain prudent and efficient written procedures that meet Freddie Mac requirements for promptly curing Delinquencies and comply with all applicable laws.

Source: Freddie Mac Single-Family Seller/Servicer Guide Section 9102.1(a) · source URL · snapshot 4c94f67729042dd6

Freddie Mac Guide Section 9102.1(c) — Collection records

The Servicer must maintain records of all collection efforts and make the records available for Freddie Mac’s inspection on request.

Source: Freddie Mac Single-Family Seller/Servicer Guide Section 9102.1(c) · source URL · snapshot 4c94f67729042dd6

Freddie Mac Guide Section 9102.1(d) — Funds in buydown accounts

The Servicer must not apply funds in a buydown account to bring a delinquent Mortgage current unless it is otherwise required per the Guide or the terms of the applicable buydown agreement.

Source: Freddie Mac Single-Family Seller/Servicer Guide Section 9102.1(d) · source URL · snapshot 4c94f67729042dd6

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Operationalizing Freddie Mac Single-Family Seller/Servicer Guide Chapter 9102 — Delinquencies

This is verbatim, source-snapshotted regulator text from the Claude for Compliance open corpus. To turn a rule like this into compliance work product: gap-analyze your policies and procedures (P&Ps) against these requirements to surface stale, conflicting, or missing provisions; operationalize any change with a ready-to-run update kit; and produce audit-ready evidence — every step grounded only in the regulator’s own words, never invented.

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Source of record: https://claudeforcompliance.com/regs/fhlmc-9102/ · register fhlmc-9102 · Claude for Compliance. Free to read and download; see regulatory updates and methodology.