Fannie Mae Selling Guide E-1-02 — List of Contacts
Fannie Mae Selling Guide E-1-02 — List of Contacts. Full verbatim text as published by Fannie Mae.
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Verbatim provisions from Fannie Mae Selling Guide E-1-02 — List of Contacts — each quote is a verified substring of the regulator-published source snapshot, not retyped. Quoted for reference; this is not legal advice. The operational layer (P&P updates, prompts) lives in the regulation update kits.
Fannie Mae Selling Guide E-1-02 — List of Contacts
E-1-02, List of Contacts (02/04/2026) Introduction This topic contains contact information for Fannie Mae and other resources referenced in this Guide. Name Contact Information Purpose Capital Markets Operations Allocations 800-752-4233 202-752-5384 capmrktsops_tradeconfirmation@fanniemae.com pool_info@fanniemae.com mbs_pairoffs@fanniemae.com For verifying MBS trade information For communicating TBA pool notifications and trade pair-offs Capital Markets Asset Middle Office / Margins Asset_Middle_Office@fanniemae.com For questions on margin calls Name Contact Information Purpose Capital Markets Pricing and Sales Desk 800-752-0257 (Whole Loan and MBS) 866-944-3863 (Early Funding) 202-752-7875 (Structured Transaction Group) For trading MBS, selling whole loans, hedging pipelines, obtaining best execution information, and other related inquiries Changes in Lender Organization organization_change@fanniemae.com To send Fannie Mae advance written notice of any contemplated major changes in the lender’s organization including Form 1001, as applicable. Condo Project Manager (CPM) Management Team cpm_manage@fanniemae.com For inquiries related to CPM. Custodian Oversight and Monitoring custodian_oversight@fanniemae.com 2000 Opportunity Way, Reston VA 20190 For inquiries about document custody or for requests to move loans from one custodian to another Customer Support (Single-Family Technology Support) 800-2FANNIE (800-232-6643) 800–917–9291 (Uniform Collateral Data Portal) For subscription inquiries; technical, billing, reporting, and registration inquiries for licensed users of Fannie Mae technology products and services Name Contact Information Purpose Defense Manpower Data Center https://mla.dmdc.osd.mil/mla/#/home To obtain verification of employment for military personnel Digital Data Control Team - LQC DDC_inventory@fanniemae.com Fannie Mae Loan Quality Center Granite Park VII 5600 Granite Parkway Plano, TX 75024 For inquiries related to loan file and documentation submissions. eMortgage Custodian Oversight Department eMortgage_Custody@fanniemae.com For inquiries or requests related to eNote custodial transfers eMortgage Group eMortgage_Group@fanniemae.com For eNote or eClosing inquiries not related to custodial transfer and questions related to delivery and certification of eNotes. Fannie Mae Assignment Address Fannie Mae Mail Drawer: Assignments 1100 15th Street, NW Washington, DC 20005 For assignments Fannie Mae Credit Portfolio Management Granite Park VII 5600 Granite Parkway Plano, Texas 75024 800-2FANNIE (800-232-6643) For information related to servicing mortgage loans. Fannie Mae Ethics email: fm_ethics@fanniemae.com Phone: 888-FM-ETHICS(888–363–8442 Web: https://www.fanniemae.com/fmethics For reporting penalties (civil or criminal) or enforcement actions for compliance failures or violations related to anti-money laundering requirements. Name Contact Information Purpose Fidelity Bond and Errors and Omissions fidelity_bond_and_errors_and_omissions_claims@fanniemae.com For reporting fidelity bond and errors and omissions losses and policy changes Fannie Mae Websites https://singlefamily.fanniemae.com For information about Fannie Mae’s single-family mortgage business solutions and doing business with Fannie Mae http://www.fanniemae.com/portal/index.html Corporate website Fixed-Income Investor Helpline 800-2FANNIE (800-232-6643) For information related to fixed-income securities, including MBS, debentures, and preferred stock Fannie Mae Offices https://www.fanniemae.com/about-us/contact-us To connect with us by mail, email, or phone Lender Eligibility and Compliance Unit Audited Financial Statement (AFS) page For submission of financial reports Loan Quality Center (LQC) Digital Data Control Team LQC File Receipt and Assignment DDC_inventory@fanniemae.com Fannie Mae Loan Quality Center Granite Park VII 5600 Granite Parkway Plano, TX 75024 For inquiries related to loan file and/or documentation submissions. Name Contact Information Purpose MERS Program Office mers_users@fanniemae.com To notify Fannie Mae of the termination of a seller/servicer’s relationship with MERS Mortgage Fraud Reporting https://fims.my.salesforce-sites.com/MortgageFraudReport/ 800-2FANNIE (800-232-6643) To report suspected fraudulent mortgage activities and suspicious activity related to Fannie Mae business activities Mortgage Operations For less than 50 adjustments: LSDU Loan Servicing Data Utility For more than 50 adjustments: post_purchaseadjustments@fanniemae.com To request post-purchase adjustments Mortgage Record Change Form Address Fannie Mae Attn: Government Claims Manager Granite Park VII 5600 Granite Parkway Plano, Texas 75024 or P.O. Box 650043 Dallas, TX 75265-0043 The Fannie Mae address that must be completed on the Mortgage Record Change Form (HUD Form 92080) Onboarding Team newsellerservicer_inquiries@fanniemae.com To obtain reactivation requirements after a seller or servicer has been terminated Project Eligibility Review Service (PERS) Project Submission pers_projects@fanniemae.com To submit a complete PERS package via email, including all relevant supporting documentation. Name Contact Information Purpose Privacy Office privacy_workinggroup@fanniemae.com or privacy_office@fanniemae.com To request permission to use Fannie Mae’s name or to provide written notice of a Cybersecurity Incident, data breach, or To provide notice of borrower enrollment in a state Address Confidentiality Program Registration and Account Management Registration and Account Management on Fannie Mae’s website: https://singlefamily.fanniemae.com/applications-technology/technology-manager Technology_Registration@fanniemae.com To obtain the Software Subscription Agreement and other technology registration forms Servicing Solutions Center servicing_solutions@fanniemae.com 800-2FANNIE(800-232-6643) Option 1, Option 3 For general servicer questions: case specific; servicing-related; loss mitigation; Home Affordable Modification-related questions Single-Family Certification and Custody Team certification_sf@fanniemae.com 1-800-2FANNIE (800-232-6643) Option 1, Option 5 For assistance with document certification and bailee letter information Single-Family Loan Delivery and Acquisitions Team acquisitions_loan_delivery@fanniemae.com 1-800-2FANNIE (800-232-6643) Option 1, Option 4 For assistance with loan delivery related questions or for submission of Form 360 and Form 482 Name Contact Information Purpose Single-Family Lender Approval https://singlefamily.fanniemae.com/become-fannie-mae-seller-or-servicer For application to become a Fannie Mae-approved seller or servicer and obtain an MSSC Trust Agreement and Prospectus Requests 800-2FANNIE (800-232-6643) Fannie Mae Attn: Fixed Income Investor Marketing 1100 15th Street, NW Mailstop 2H-3S/17 Washington, DC 20005 To obtain the Trust Agreement, Prospectus, and related Prospectus Supplement U.S. Department of Education Federal Student Aid website https://studentaid.ed.gov/sa/types/loans/interest-rates To obtain current prevailing student loan interest rates
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